Capitec is highly flawed

Capitec has a lot of flaws which its clients has to pay for. I don't know how many times I had to replace a card in a year because its chip has worn out or it does not fit into the ATM. The latest encounter I've had is when I tried making a withdrawal from the ATM which was on the 24th of January 2022 and I received a receipt saying my withdrawal cannot be processed. I went to my nearest branch on Wednesday, 26th of January 2022 in order to get assistance and they escalated the matter. Today, I received an SMS saying my withdrawal dispute has been declined. The problem with this is that even after i provided evidence that money went out of my account yet the receipts received from the ATM say otherwise. This morning in my attempt to email them on their client care email, I receive another email saying my emails have been blocked.