Capitec is full of ****

I called capitec call centre to make payment arrangements as I recently started working. I spoke to Gugu who advised that she made the arrangement for me only to find out she didn't. When I go in the bank to reverse transaction as I was told nothing more will be deducted other then the amount we agreed on, the call centre Agent assisting advised that I made no arrangement. Capitec has poor customer service and our money is not safe with them we need to move away from this bank! Nxa full of ****