Capitec is *****ing me

I have been in and out on Capitec bank branches trying to get the money I have been send by someone on the 10th of November 2020, the follow up was made by the regional branch manager of which he called me several times and promised to follow the matter to the core. I have been requested to provide proof of payments which was send to the bank before by the sender of the money and which unfortunately I don't have them now. I had some few meetings with the bank manager in charged at the branch and still promised to to follow the matter and be refunded, but still todate 3th of January haven't get my money. Very much disappointed by the bank let alone the stress and frustration I have been going through the past few weeks ago.