Capitec is falling to protect us and when you have life s complain they dont resolve or refund their customers. They keep on promising but they don't bother to come back.I like them they must resolve our complains so that we can trust them and that will

Hellopeter I have lodge a complain at Capitec since 6/11/2019 incident number ***9 noted were created by CP 332321 on the 30/11/2019 .An amount of R175 was deducted x 3. I went to the bank and relate my story until.now u wasn't refunded.At the mall there was a group of people in black and white and red .They said they were from Capitec. They asked if I was banking with Capitec and wanted to see my card.They took it and swipe it in pin pad machine. They said they were checking if I was qualifying for R10.000 of road accident should I be involved in a taxi,train or bus accident. Then they printed and said I must sign I disagree and tear off that paper.The next thing R175 was deducted. The teller assisted me he called ***.When I was in the bank for follow up I was told they found that company it is registered but the people are that are recruiting for accident fund are not working for them .The matter has been escalated they are still busy and they Iwill refund me until now I didn't hear anything nor have been refunded. Please help me I am unemployed and need my money back it will make a difference. My Capitec account number is ***. Yours client Yvonne Sefako