Capitec is failing to give me a breakdown on how the came to the conclusion of adding a month extra on my loan. I want it!!!!

Hi Capitec

Your employees and you as a bank are failing to resolve my query since the 22nd Jan. I am entitled to receive what I am requesting. You cannot just tell me my loan is extended by force. I did not sign a new contract nor did I get a breakdown of how you got to your calculation and figures. I will go to the ombudsman. I will also get in contact with my lawyer and take you on if you are not able to give me a breakdown of how you got to charging for a month extra on my loan. If you decided to charge me from the beginning of loan, you will pay me back my money because that is not what we initially agreed on. If your are allowed to, send me the part in our contract that says you are allowed to change my installment and increase my loan by force. I want this information by tomorrow 12pm! ***