Capitec is does not respect the customer's time

This weekend, I tried to do internet banking and cell phone banking, I got an error message that the systems are not available. So Saturday I went into the Kwaga branch, guess what, the ATM was out or order and there was no cash available ( which happens almost every months end ). I went inside the branch, after waiting for an hour, I realised that they taking deposits only and that the tickets were not called out, when I enquired is then I was informed that the system was on and off. Nobody bothered to let the customers know, not that most had an alternative, they just waited. I was upset as I wasted an hour of my weekend time with my kids and I could not get money. The consultant just could not get why I was making a fuss as the poor people who are used to painfully slow service were not complaining and patiently waiting for services. I left came back 5 hours later and is only then the ATM was loaded with money, even then the Queue was longer than a train. Today I called the complaints line and the lady refused to lodge a complaint fas there is no email available for complaints, this lady seems to assess what she regards as a complaint worthy to be lodged, mine was not