Capitec is discriminating and refuses to help me

My bank account was paused because somebody paid money into my account and decided to report my account just to spite me. I was told to go on the branch with my ID and proof of payment. How will i get proof of payment if im not the one sent the money? The consultants doesn't do anything in my case they just say ohhh sorry call ***** department. I mean if capitec can't help me whats the use of using this account ? Even my Money inside the account is unprocessed i dont know why pls unpause my acc my kids are hungry all the money is there