JM
John M

1 reviews | Active since Oct 2017

28 Oct 2020, 13:39

Capitec is capitalizing from the corona related lockdown

I have a credit card facility with Capitec. Due to Corona Virus and lockdown, I could not make payments. I made arrangements with Capitec was told that I should make R150 payments for the next 3 months to avoid any extra charges to my credit card. I was promised that everything will remain the same after three months and that I wont be able to use my credit card during that period. After the three months Capitec is charging me more than R1000 extra and when I go to Capitec branch, I was told that it accumulated during when the credit card was not in use. Capitec did not honour our arrangement and I want my money back. To add on top of everything, they have now changed the charges from our original agreement and I must pay more than I was paying before. I need someone to help me because 2 branches failed to help. Capitec is using the corona situation to their advantage, they are making it impossible to finish paying them. I am tired fighting in such a way that, I am considering depth review or depth consolidation. I need proper assistance to resolve this matter that was caused by Covid 19 pandemic and Capitec is milking me dry

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Replies (2)
Capitec Bank
Capitec Bank's reply28 Oct 2020, 17:12
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.  Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction.  Kind regardsCapitec Bank
Capitec Bank
Capitec Bank's reply31 Oct 2020, 09:16
Official
Good day John

As per our telephonic discussion, your matter has been resolved.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank