SS
Sesinyana S

1 reviews | Active since Nov 2016

04 Apr 2025, 01:07

Capitec is ****

31 March 2025 Monday afternoon I was ****med don’t know how but it happened that ****mers managed to increase limit my online purchase and purchase whatever they want with my bank card details while I had the card in me. 1st payment out, the minute I’m trying to log in into the app to transfer money I couldn’t another payment was out just like that. The total of R8k was out and I called capitec immediately to report that and they promised to pay the money within 24-48hours but till today which is Friday money has not yet reflected in my account. They said they will refund and investigate what happened right now I don’t have money to buy food for my kids while capitec is busy with investigation which I find it not fair, I WANT MY MONEY CAPITEC u ****** ****mers

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Replies (1)
Capitec Bank
Capitec Bank's reply04 Apr 2025, 07:32
Official
Good day Sesinyana Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank