LR
Lynn R

1 reviews | Active since Jan 2012

28 Mar 2022, 08:07

Capitec is beyond pathetic!

On the 27th May 2021 I complained about the same ****! I'm beyond ****ed off! Capitec is really a waste of time with a bunch of useless idiots working there. I've told this people my salary gets paid anytime from the 28th to 31st. My contract states I get paid on the LAST day of the month. Our finance department does the transfer at anytime depending on which day the 31st falls or how busy they are. Which is understandable. But no! the idiots at capitec can't understand this. My account was now debited on the 25th. I have now received 2 sms's which says account is in arrears and my credit record has now been affected. The 28th is only TODAY! For the past year my debit order has been going off on the 28th WHY THE **** would it now suddenly change to the 25th!!!! For **** sake Capitec why is it so difficult for you to set a debit order date. In 2021, I had to go through a lot of **** with a lot of useless Managers but finally they changed the date after going back and forth having to deal with a manager with an attitude with no people skills, Jolene Titus who continuously said its impossible for them to change the date! Now I'm back to square one!!! I worked so hard to get my credit score to where it is! Only to have you *********** bunch of idiots come mess it up because you refuse to set a date. Why in the world do you still ask your customers on which date the account should be debited, when you already know that you'll be catching on your own ***. Some manager is going to reply to this saying that "The system" chooses a date. ****it Capitec it is 2022. You guys are beyond pathetic!

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Replies (3)
Capitec Bank
Capitec Bank's reply28 Mar 2022, 08:16
Official
Good day Lynn 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank
LR
Lynn R's update28 Mar 2022, 08:37
Reviewer Update
Please don't waste my time by having a manager with an attitude call me and tell me there's nothing they can do, that it's the system that chooses a date. I want the debit order date set and I want my credit record sorted out.
LR
Lynn R's update31 Mar 2022, 17:04
Reviewer Update
Capitec I am Still waiting on your "designated officer" to call me. I received a call from someone, I asked them to call me at 16:00 cause I couldn't speak at that time, well this person obviously ignored me. Wow excellent service Capitec!