Capitec is bad ass

Ive received my dirvorce divident money onthe 20th from Momentum as my ex works at Transnet i saw a message the money got into my account but when i tried openning my banking app i couldnt go through it went blank then the following day i went to standerton branch to find out whats happening i was told we are sharing the account so now i cant have access to my money the account has ever since been blocked you it hurts having money that you dont have access to i was told an investigating officer will call but today its day 9 still nothing can i be assisted please