Capitec is bad

I am completely disgusted by the service I have recieved from Capitec the past few months

On the 25th of last month I sent a cash send and was not able to withdraw all the money

I called capitec and a ticket was logged and agent told me it will take 5 days After 5 days I made contact , I was then told 7 days After 7 days I was told 10-14 days

Its been pass day 14 and when i checked in again I was told it will take up to 30 days Your website does not indicate this and the agents have been giving me the run around Sethu was the only one that was helpfull , the others need to go look for a job where customer service is not needed

WHEN am I getting my money Capitec!!!!!