Capitec is ********* and disloyal to contract

They have ****** my money, and took off a debit order that has to go off the 25th not the 14th. We have spoken to 3 people and the phone has been hung up, the manager answered the call and did not say anything just put the phone in her back pocket and we hear them laughing in the backround and still after 1 hour minuts, nothing has happened. Useless and ********* in a bank that is supposed to be the best. This is theft and this is not as per contract signed. And still we are waiting for someone to help us.