SM
Selloane M

1 reviews | Active since Sept 2019

27 Apr 2020, 12:34

Capitec is an ************* bank

Capitec bank is a disappoint again...capitec can't help their clients at a difficult time like this...I called them to tell them about situation that I can not pay the coming months loan payments they said they can not help me because I'm left with 3months...they went as far as going into my linked saving account and debited all my saving that I need to survive I'm in this pandemic...mind you they did not notify me of that... I don't even have arrears either

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Apr 2020, 09:21
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank