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siyabonga M

1 reviews | Active since Sept 2013

22 Jul 2020, 00:36

Capitec is allowing ********** to take our money

If I can’t trust Capitec Bank with my hard earned money, why should I keep banking with them? Something told me to check my active debit orders today, WHAT THE HELL CAPITEC!!! Why do you allow ******** to just take money from my account? I have a debit from bid4gold, Unitedcons, unirewards etc...which keeps taking debit orders less than R100 (R98 , R83 and R88) R269 per month, and I haven’t counted all of them yet... I pay my bank fees, I’m investing my salary in you because I trusted you! Why should I keep checking my bank statement or active debit order while I’m paying my bank fees? I was able to reverse the June’s transactions but May and April-I can’t, it only allowing me to stop them-still need to see how far does this go back for Before I post this on other social media platforms like Twitter etc, I need someone to call me or fix this, I want my money back, as a bank you should be protecting us from such **********. If you cannot help me, I’ll be forced to move my salary somewhere else but I will make sure that people see this! I’m sure I’m not the only one...people are just not aware of this (no bank notifications for transactions under R100)

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Jul 2020, 10:40
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank