NM
Nokuthula M

1 reviews | Active since Jun 2013

01 Jun 2018, 09:56

Capitec is allowing ********* to debit our accounts without authority

I have a capitec bank account for more than 4 years now. I have been happy with my banking until recently. I have to reverse debit orders that are not authorised by me every month and capitec charges about R20 for a reversal. Other banks warn you when there is a suspicious reference from the "company" that submits debit order request. The references don't make sense and capitec allow these ********* to put debit orders on our accounts. I am not happy and if this doesn't stop, I will close my account and all my fixed deposits with this bank.

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Jun 2018, 11:02
Official

I acknowledge your posting, and have referred it to Noku Skenjana for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank