TM
Thokozile M
1 reviews | Active since Feb 2021
01 Feb 2022, 20:43
Capitec is abusing its customers!
I am with a heavy heart as I am writing this review. Capitec is very abusive when it comes to their existing customers. I took out an Access Facility with them and have never defaulted. I then switched to Absa Bank in December and loaded their debit order with my new bank. Told them by pay date however they decided to go into my account before then. This has happened a number of times even before I switched banks. I now have an unpaid debit order bcos they did it again 2 days before my pay date. I am so mad at Capitec for ruining my reputation with Absa
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Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
01 Feb 2022, 21:55 Good day Thokozile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply01 Feb 2022, 21:55
Official
Good day Thokozile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Best regards,
TM
Thokozile M's updateReviewer Update
26 Feb 2022, 18:23CAPITEC did it again this month, I now have 2 unpaid debit orders with Absa
I feel so abused and violated!
I feel so abused and violated!
TM
Thokozile M's update26 Feb 2022, 18:23
Reviewer Update
CAPITEC did it again this month, I now have 2 unpaid debit orders with Absa
I feel so abused and violated!
I feel so abused and violated!
Capitec Bank's replyOfficial
03 Mar 2022, 09:56Hi Thokozile
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply03 Mar 2022, 09:56
Official
Hi Thokozile
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Best regards,