MM
Morongwenyane M

1 reviews | Active since Jan 2024

02 Feb 2024, 10:46

Capitec is a useless bank ever I don't wish anyone to go through what am going because of this useless bank

I have written a review before what I got from capitec was that my account will be open today 2 February 2024 around 9:53 I called the bank asking why is my account not unpaused the agent I was talking to told me that they have evidence that my account was doing ***** I asked her to email me the evidence so I can see if it's true she changed saying the is no evidence I then asked her why is my account is not unpaused she said they will investigate I then said to her you guys have been saying this for the past 7 days until on 31 January 2024 saying that my account will be working on Friday morning she said she knows nothing about that I asked her why is it difficult for the bank to give a notice about the stokvel that I was doing, instead of pausing my account without even notifying me I have been a client to this ****ING Bank for 10 years never have I thought I will go through want am going through right now because I never took what others were complaining about this bank serious AM SO DISAPPOINTED AN I REGRET USING THIS BANK TO CLAIM MY UIF BECAUSE CLEARLY AM NOT GOING TO GET MY UIF MONEY BECAUSE THEY CAN'T UNPAUSE MY ACCOUNT AM SO ANGRY AND DISAPPOINTED IN THIS BANK this bank don't server their clients a best service ever and I have just realised how a lot people have complained about this bank I just wonder if they have ever got help or what because to me it seems I won't get any help from them the bank is so dissatisfing and their services is very bad

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Replies (4)
Capitec Bank
Capitec Bank's reply02 Feb 2024, 19:23
Official
 
Good day *****gwenyane

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank 
MM
Morongwenyane M's update02 Feb 2024, 19:29
Reviewer Update
I hope that official you have assigned will tell that my account has been open rather than that it's useless
MM
Morongwenyane M's update03 Feb 2024, 13:27
Reviewer Update
I have been waiting for a call from the assigned official I haven't got the call till now,I remember now it's not the first time this bank do me bad even even in 2022 they rejected the money I was withdrawing from WEBULL $45 they said they don't take foreign exchange they told me they will send it back even today I haven't got that money in my WEBULL account they took my money now it's my account I can't take this anymore from capitec bank serious they are so inconsiderate the only thing they know is to block their client's account without any notice this is getting out of hands am tired of calling them to unpause my account am tired of this bank with its bad service to their clients
Capitec Bank
Capitec Bank's reply05 Feb 2024, 10:03
Official
 
Good day *****gwenyane 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank