Capitec is a TERRIBLE BANK for Traders....

I withdrew money from my XM trading account to my Capitec account, they then said it will take 8 weeks to process and be cleared. After being sent from pillar to post, I asked them to return the money back to my broker so it can be credited back to my trading account. My broker sent a swift confirmation so that the bank can locate the funds, the bank indeed located the funds and confirmed that they will return the money back to the sender. Now they are failing to send a swift confirmation to show that they returned the money back to the sender instead they sent a screen shot which does not show a swift number of the sender while my broker made it clear that they just want a swift copy to confirm that as a bank they indeed return the amount. Upto today I'm still waiting for Capitec to send me the swift copy for confirmation of return of funds. This is a simple and straightforward process and yet I am not assisted, this issue has been dragging for weeks now. They are behaving very unprofessional and they do not communicate with their clients, instead they make you wait hours on the call only to tell you that they will get back to you. I have been complaining about this issue for weeks now and yet I'm not helped. Their forex department used the swift confirmation from the broker to access the funds but why can't they act accordingly now and give us the swift confirmation when the funds have to be returned.