1 reviews | Active since Feb 2017

18 Feb 2017, 01:45

Capitec is a terrible bank

<p>Ive been ****** of my wallet this afternoon, 5min later i went to the Gezina branch where i reported it. The consultant adviced me the card has been stopped. U guys have been offline for 12 hours.. there was nothing i could do. Later on surprise surprise my account has been purchased empty. U guys will refund me!!! The best is the thieve managed to use my card without knowing my pin. Im very dissapointed. Worst bank ever. Always offline and never a help</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply20 Feb 2017, 09:08
Official

I acknowledge your posting, and have referred it to Adwena Williams for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

Capitec Bank
Capitec Bank's reply23 Feb 2017, 16:26
Official

Hi Jennifer

I refer to our telephone discussion earlier on.

I have referred your complaint for our Disputed Transactions team to urgently supply you with comprehensive feedback on your matter.

Adwena Williams
Complaint Officer
Capitec Bank