CAPITEC IS A ****TY BANK.

So capitec closed my Acc due to Fica, even before the account was closed i have been going up and down with documents which they always Reject, am at a state where i don't have any other documenta or options than what i have given them, and because of that i can't access my funds(my money, which i trusted them with) or even a mere Bank statement my main problem is i went there with documents which are listed on their fica document list yesterday ( 22/05/18) and the consultand who assisted me said they were fine the only thing missing is my ID today i go there with my ID i get a diffrent consultant who don’t even know what a soft freeze is but hes telling me about it and that he cant assist me because of a letter diffrence on the ID and the STATEMENT that i submitted a mere LETTER and i get turned away. After i have been going up and down for two weeks a letter diffrence still cant get me to access my bank account. They insist on me getting a statement from any other account after i told them i dont have any other account all the documents are have are on my postal address and there is nothing else i can give to them. I WANT MY MONEY THEY CAN KEEP THEIR ACCOUNT.