capitec is a serious and pathetic with no customer service

Been to the bank to today to obtain a bank statement for my mom's deceased estate I was told the bank do not give statement immediately and I will have to wait and it will be mailed to me Seeing that I had a meeting with the court at 15:00 same day as I had made a commitment to the clerk at the court, I drove bank to find out why the delay in the submission of the statement just to find out I have to wait and can take up to 2 weeks for the statement What irritated me is that I got my mother's bank statement from ABSA immediately why is that Capitec has a pathetic and *********** attitude in providing me with a statement I have also asked them to freeze the account as there has already been dawn from the account after my mom has died . This freezing of the account was also not done We try to block access to the accounts as a particular individual is trying to draw as much money out of each account as possible and I am also trying to obtain a letter of authority so I can take all the necessary actions Now this process is delayed No wonder you are now lacking behind other banks with you *****ed up and trashy bank providing a pathetic service