Capitec is a ****

I'm not happy with the service I received at Capitec Bank odendaalsrus, I have an funeral policy with them.which my trail was completed on the 1st of August2020, I went to claim on the 18 Aug 2020, I was told I will receive the payment within 24hrs, but I did not receive anything, I had to call their customer service and I was told the is a missing document but they couldn't specify which document was missing, I went to the branch again , explain the situation they scanned all the paperwork that was needed, they told me they will call me when their head office revert, indeed they called, they asked me to come to the branch only to be told that my policy has lapsed, I asked them to show me proof that it had lapsed but they couldn't. They told me they will email their head office again .3days later only to discover that they have claimed under the wrong policy, the active one was not claimed, I went to the branch again , they apologized .they said they will put another on the right policy and I should definitely received the payment within 4 hrs. Til this day I have not received anything. I call their customer service, I'm being told that the claim has been processed..im very disappointed in the service I received from a big , trusted bank . I never thought Capitec will give me though time since I bank with them. Am not happy at all.i had to postpone the funeral because nothing has been paid.i even told their assistant manager at the branch that I'm in need .she told me she will do her best,, with Capitec I only received empty promises and poor service