1 reviews | Active since Feb 2010
CAPITEC IS A **** AND **** OF BANKING INDUSTRY
1. Called to close account, was told though acc is settled in full.They still going to charge me R287 int fee...We dnt agree with the lady, I ask her to escalate to TL.And log a complain as I want my acc closed. I made payment that Sat morning, expected a call from complaints department or Team leader.
*****, NO ONE CARES, NO ONE CALLS.I DOUBT IT WAS EVEN ESCALATED ANYWHERE.
2. I call again, request that they close the credit card as I had paid R287 they requested.I am advised I need to pay another R50 ?.This bank does not take people serious.It lacks customer service or customer care.
3.I complain on hellopeter, Facebook and Capitec complains department.
AND NO ONE CARES ABOUT MY REQUEST CAPITEC I DEMAND MY CREDIT CARD TO BE CLOSED IF YOUR CONSULTANT LOADED A COMPLAINT ON MY BEHALF AND REQUESTED THE CC TO CALL ME.I WAS NOT GONNA OWE R50 THAT IS CHARGED NOW
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Please do root cause analysis before I am called.All my calls must be listened to and the person must call with a solution not more questions.Your calls are recorded stop being lazy and listen to both those calls.I also want an apology from both consultants for not taling me serious and causing me stress and anxiety but not following up on my request.
Please do root cause analysis before I am called.All my calls must be listened to and the person must call with a solution not more questions.Your calls are recorded stop being lazy and listen to both those calls.I also want an apology from both consultants for not taling me serious and causing me stress and anxiety but not following up on my request.