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TM
Tumelo M

1 reviews | Active since Dec 2021

02 Dec 2021, 17:56

Capitec is a ****!

I have clients who made payments from FNB and Standard bank on the 30th of November and those payments were immediate. Both banks have confirmed that the funds cleared on their end and Capitec says that they have not received any money. Both Banks can’t have the same problem, Capitec needs to account for the money that should have been in my account on the 30th already. You guys are toying with our lively hood. Even with evidence from both banks, you guys can’t assist me! I need that money! You guys need to stop acting like ******* and just give the money.

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Replies (3)
Capitec Bank
Capitec Bank's reply02 Dec 2021, 18:24
Official
Good day Tumelo 
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 
Kind regards Capitec Bank
TM
Tumelo M's update02 Dec 2021, 18:29
Reviewer Update
Well this response doesn’t help much because I’ve been talking to different consultants since yesterday and they are not helping me. The best thing you guys can do is to escalate this matter to a person that can actually help.

I am now expected to refund my clients 7k that I never even received, yal are a ********** bank that won’t even assist their clients.

I provided the evidence that I got from FNB and Standard bank that the money cleared on their end yet you say it did to clear on your end.

If this is not solved this week, I am gonna sing like a canary on all social media platforms about the ***** operation you guys are running!
Capitec Bank
Capitec Bank's reply18 Feb 2022, 20:25
Official
Hi Tumelo 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank