EM
Ellen M
1 reviews | Active since Nov 2021
18 Nov 2021, 14:43
Capitec is a ****!
I've been trying to get money reversed since the 28/10/2021 ,Capitec staff have take me from pillar to post! I have submitted all documents they required and now I'm told I must wait 14 days for the money to be reversed into my account! Why? Why is it that a bank I have entrusted to look after my money ,treats me like I don't matter? I am so disappointed by Capitec and their level of incompetence! Call centre staff don't seem to know what to do when you log a query....the branch staff call head office to try resolve the matter. Why does Capitec have branches if they can't help their clients. Then when they do respond they send you someone else's information. POPI ACT CLEARLY DOESN'T MATTER AT CAPITEC.
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
18 Nov 2021, 14:51 Good day Ellen
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply18 Nov 2021, 14:51
Official
Good day Ellen
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
EM
Ellen M's updateReviewer Update
19 Nov 2021, 14:03Thought someone from Capitec would have called me by now to find out what the problem is, so they can resolve it. Clearly I'm not important to capitec,even though I've brought them business for over 4 years.
I'm a very unhappy client!
I'm a very unhappy client!
EM
Ellen M's update19 Nov 2021, 14:03
Reviewer Update
Thought someone from Capitec would have called me by now to find out what the problem is, so they can resolve it. Clearly I'm not important to capitec,even though I've brought them business for over 4 years.
I'm a very unhappy client!
I'm a very unhappy client!
Capitec Bank's replyOfficial
18 Feb 2022, 16:39Hi Ellen
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Capitec Bank's reply18 Feb 2022, 16:39
Official
Hi Ellen
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank