Capitec is a prime example of getting what you pay for.

I've had the misfortune of needing to use my Capitec bank account from the abroad, this is not my first run in with them, so I should not be surprised, this week each interaction and transaction has been worse than the one before.

Their customer service department did not respond to my initial request via email.

Their Service recovery department requires a whole lot of information, only to tell you to call their customer service line. Which I cannot do where I am now.

The people behind their Facebook are probably less helpful, simply referring you to their website aa if we don't go there first than the abovementioned and

Worst of all, since thet forced us all to install their new app, its been very difficult to do so because it gets stuck on the authorization page.

I am quite sure there is something ******* about barring your customers from accessing their accounts by making it very difficult for them to do so. Why the insistence on having to go to the branch or call you Capitec, there are a myriad ways to verify identity and they need not be done over a landline or in person.