Capitec is a playstore bank

On the 15th I called a capitec customer care regarding the issue, they gave me the meriscor contact number and said I should contact them to ask them to reverse the debit order, but when I call them they answered the phone and ask for my contact details, they said they will call me back but they never did that, when I called them again my call doesn't go through it rings once and the call get dropped, so if are the people that I know about them or if I have any signed contract with them how come they blocked my numbers, why capitec as my bank doesn't call them on my behalf and ask them to reverse that money because it's clearly that I don't know them and they committed ***** in my account, capitec should hold them accountable because they managed to access the capitec customers account and debit without the customers knowledge, if they managed to access the banks system and ***** my money then I believe it's the capitec bank responsibility to make sure that I have my money back, now the capitec closes the case without even reporting it to their ***** department, that's unacceptable and capitec become ************* to their customers, meaning that millions of customers money is not safe with this bank and those *****'s are going to keep doing what they do best *****ing from capitec bank customers because they know that capitec will not give them a call to demand their customers money and that capitec will do 2 days investigations and close the case, very very poorest services in all the banks that are in South Africa.