CAPITEC is a No go area

I don't believe that because I've been calling daily, wasting my airtime and they don't resolve the matter.if you call customer care, they will transfer me to ***** department then when am at ***** department they transfer to customer care.. No Maan why is it to hard for capitec to release someone's money even if you send all the documents you've been asked for

Please Hellopeter assist me on this because I can't wait any longer

I wrote to Hellopeter regarding my problem with capitec,, till today I haven't heard anything from capitec, even a call or to release my money,,, above is the information I wote





I was buying car parts from one lady in johannesburg, I transfer R7500 to her account so I decided to call capitec to check if the person am buying from she is legit or not,,, to my great surprise capitec decided to open a ***** case and freeze the money in which I didn't ask them to do,,, the incident happen on the 15th of December so I called them to unfreeze the money,, they asked me to go to the branch with my affidavit in which I did on the 16th of December.. Getting to the branch I was told that I can't be assisted, they gave me an email address to forward my affidavit, ID and proof of payment... I sent everything on the 16th and keep on calling them. On the 17th they confirm to me that they received everything and the money will be release within 48hours...i waited and waited even till today they haven't released the money yet, they kept on saying 1 story to another.. Capitec got a poor service because they received everything on the 16th but decided to hold someone's money,,, i have my incident number as well #**********15

Capitec is a No go area