CAPITEC is a ****mer and service is pathetic.

CAPITEC BANK IS *****ULENT, I've made deposit into my account and while I was waiting to get my card back. The ATM went blank, I called their emergency line and as expected no one answered. I block my card since I couldn't get it back. They sent me sms confirming that the funds were deposited. The following morning just after 8am funds disappeared on my account and I had zero balance. I reported the incident in Tygervally Branch I was advised that there's other clients who had the same issue and the funds will be refunded with 48 hrs. I followed up on Monday to track payment. I was then advised that funds were paid and I didn't receive my money. I informed them and requested for proof of payment and I was told that they are offline. I was given reference number #***. What is more upsetting is the fact that they're aware of the issue and no communication to clients advising about this issue. I see there's many clients who had the same issue 2 months back and their funds are still not refunded. CAPITEC IS *****ULENT AND ****MING THEIR CLIENTS. THERE'S NO SENSE OF URGENCY AND I'M SO FRUSTRATED RIGHT NOW. I DON'T EVEN HAVE MONEY FOR FUEL. The consultant that I spoke submitted another reference number *** and she advised me that I'll have to wait for another 48hrs due to investigation. I don't even know what they are investigating because they have all the proof. This kind of service is PATHETIC AND VERY DISAPPOINTING. I WANT MY MONEY BACK AND I WILL NOT REST UNTIL I GET IT BACK.