CAPITEC IS A **** MAFIA

Rating: ⭐ 0/10

I am extremely disappointed and frustrated with Capitec Bank. In September, I sent myself a Cash Send of R980 and went to withdraw it from one of their ATMs. After entering the voucher number and PIN, the screen displayed the message: “Voucher cannot be redeemed. Call our call centre.”

I tried another ATM, and the same message appeared. I even went to the branch ATM, and again the same issue occurred. When I checked my Cash Send status on the app, it showed that the voucher had been redeemed — yet I never received the money.

I went inside the branch for assistance, and they logged a query. The feedback I received was that my enquiry was declined because, according to them, “the money came out after a minute.” I escalated the matter to the complaints department, and they repeated the same thing. I eventually gave up, even though I knew something was not right.

Then last week Saturday, I experienced the exact same issue again — this time with R460. I sent myself a Cash Send, and when I tried to withdraw it from their in-store ATM, the transaction failed because the ATM only dispensed R50, R100, and R200 notes, and it didn’t have the correct note combination for R460. I then went to another ATM, and it said, “Cash Send cannot be redeemed.”

When I checked the app again, it showed that the voucher had been redeemed — but I never received the money. I sent another complaint, and once again, the response was: “The money came out after a minute.”

This doesn’t make sense at all. How could R460 have been withdrawn from an ATM that cannot even dispense that combination of notes?

Capitec has failed me twice, and the stress this has caused me is unbearable. I’ve lost trust completely and will be closing my account immediately before more of my money disappears without a trace.

I expected better from a bank that claims to simplify banking. Instead, I’ve only experienced frustration, loss, and disappointment.