Capitec Is a Hostile enviroment

Yesterday evening I went to Capitec bank Sesifikile square in Daveyton and my ticket number was transact 117. I was met by a hostile consultant (Neo if that is his real name as he was not wearing a name tag) who seemed annoyed by the questions I asked related to products you offer. I then refrained from that and proceeded to request a new card as that was the main reason I was there. While requesting the card I remembered that I also wanted a statement to audit debt orders that had gone off on my account. He told me that consultants no longer print statements and I had to therefore stand in line again at the statement printing machine. I would like to ask is this now your policy that as a client I have to stand in all sorts of lines to get assistance with things that a consultant can do in one sitting? If so I will definitely move salary and business to a different institution where staff are not hostile.