Capitec is a ********** bank!

On the 30 July my account was debited with Microsoft Milnerton transactions that was done x14 times in the early hours of the morning. They didn't even stop when my credit limit was reached. The branch manager, ***** department all told me they are aware of the Microsoft issue and I'm not the only one. I even have a email were they admitted that they are aware of it. They phoned me yesterday to say that I won't get my money back and I must contact Microsoft myself. How can they just get away with treating their clients like this?