Capitec is, a *****! I want my money, damn hard-earned money!

On the 30th of August I was struggling to pay my Payjustnow account. I usually do my banking and emails after 4 in the morning cause my day gets quite busy. So here I am struggling. Now previously I have used the Capitec Facebook Chat platform and it was legit because they helped me correctly. This time around things turned sour. As I am chatting to them asking for guidance and assistance they ask me to do steps on my app I do that. And as I want to pay my daughter's scho fees while on the app and waiting on a response. BOOM!!! THERE MY ENTIRE BALANCE OF MY ACCOUNT GOES. THID IS OVER R5000. I immediately contact the ***** Dept and they block everything. I have submitted my detailed affidavit and case number three times! Pathetic part 1! I call everyday and and what's going on. No feedback still busy with investigating that's the answer Pathetic part 2! Rude consultants telling me do i know what is 14 to 21 working days Pathetic part 3! What the hell do i do for the remainder of the month! With no money Pathetic part 4! You are totally useless Capitec and extremely poor customer service. I please need my money back! Saddened that their apps do not have firewalls for **********! I need my money back and I neec answers. Mind you I found the girl on Facebook who stole my funds. According to my app and statement.