EK
Eneth K
1 reviews | Active since Jul 2024
13 Jul 2024, 03:39
Capitec is a ****
2 weeks back money was de*****ed from my bank account at an amount of about R3000. I then lodged a ***** case with the bank only for them to just stop my card and reissued a new one. I therefore asked about the money I was told it’s still under investigation. Everyday I would make follow ups and was still told it will take 10 to 14 days. Now the 14 days has passed but m told to wait 31 more working days. I mean how do transactions go out without me having to authorise. My month has been very horrible with this situation as I couldn’t pay some bills due to be in short of money. Capitec has left me in tears and I really need that money. I trusted them with my money and transactions to go out just like that.
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Capitec Bank's replyOfficial
13 Jul 2024, 08:16Good day Eneth.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply13 Jul 2024, 08:16
Official
Good day Eneth.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
EK
Eneth K's updateReviewer Update
22 Jul 2024, 11:35Capitec is a **** and I don’t advise anyone to use this bank. Money just disappears in your account and you are to be blamed that you authorised the transaction. No prove is given as to how they came up to that resolution. I will never trust this bank with my hard earned money. You don’t care about your clients and your card disputes is the pits. I am really disappointed after waiting an entire month for a refund.
EK
Eneth K's update22 Jul 2024, 11:35
Reviewer Update
Capitec is a **** and I don’t advise anyone to use this bank. Money just disappears in your account and you are to be blamed that you authorised the transaction. No prove is given as to how they came up to that resolution. I will never trust this bank with my hard earned money. You don’t care about your clients and your card disputes is the pits. I am really disappointed after waiting an entire month for a refund.