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Michelle M

1 reviews | Active since Feb 2022

02 May 2025, 17:38

CAPITEC IS A DISGRACE OF A BANk

A *****ulent transactions went through my account. I disputed the transaction per telephone and on email I received the case NR PE email and then I received an email stating they will investigate and not even 1 Min later it was concluded my complaint is invalid and they close the case.

I feel like they did not even look into the matter at all. How can I investigated a case in 1 Min.

I am moving my account to another Bank and as soon as my all my debit orders are moved I will close my account.

I also feel they no one must do business with them or open an account with them

I will never ever use them again

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Replies (1)
Capitec Bank
Capitec Bank's reply02 May 2025, 18:40
Official
Good day Michelle Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank