Capitec is a Disgrace

I am aware of the fica law, but really, i called to hear what i need to change my address, got the documents together and went. Then an police affidavit wasn't right and got a form to take home to sign. Went back.... Then the utility bill was wrong so had to go home and go back again. Then the certified copy of the id was wrong. A week later and still my address has not been changed. How come the consultant couldn't tell me the correct documents over the phone. How come each time I went back could they not tell me the correct information. This ridiculous service, not one person can tell you from the start. I really regret opening this account.... What you see is definitely not what you get.