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Thenjiwe T

1 reviews | Active since Mar 2018

26 Mar 2024, 08:32

Capitec is a day light ******* bank.

I have never been so disappointed like I am right now I'm in a disbelief mode and shock with such a pathetic experience and service from so called Capitec bank.

On the 24 Feb I made a tranffer to a client of R3000 instead of choosing tymbank I selected bnak of India, details of a client are all correct it is a bank that is incorrect money didn't reach to a clients account i called in and reported the matter I was told they will investigate and withinin14days money will be back to my account till date nothing.

I have called capitec several times spoke to different people even managers they literally **** to my face of getting back to me till date no body called me back.Lodged a complaint on Friday via their email till date no feedback nor a call explaining as to when is my money retuning back to my account,Hey I am sick and tired of this Capitec is day light ******* bank in the first place how did it happen that the transaction was successful with wrong bank selected or in India there is a same person who is called this client I transferd money to with same surname and same account number how possible is that, have been asking that question no answer is given to me all they say is money is hanging can this money come back to me it is mine good people capitec didn't borrow me this money it's my money I want it back to my account ASAP.

Capitec must pull up their socks or it will loose clients their business app is nonsense always has troubles and inconvenience us with our monies even now my app is locked for no reason I must pick up a phone and call them use my time and airtym to ask them to unlock I'm not gona do that it and this happens all the time I'm ****en tired of this ****.

Capitec I want my money back ASAP or I will also report this to the ombudsman.

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Mar 2024, 18:10
Official
Good day Thenjiwe.

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank