CAPITEC IS A ****

Dear Hello Peter

I am writing to express my extreme disappointment and dissatisfaction with the service I have received from your institution. On October 15th, I received R55,000 from Mr. Ayanda Hugh Mthanti, but was only able to withdraw R16,000.

I transferred R15,000 to Mr. Phakamani Makhanya (Account Number: ***). He could only access R5,000, while R10,000 remained unavailable. Subsequently, both our accounts were closed.

To resolve the issue, we submitted supporting documents, including information about the fund's origin and sender (Mr. Ayanda Hugh Mthanti). My account ***) was unblocked, and I accessed the remaining R27,000. However, Mr. Makhanya's account remained closed.

After numerous emails, Mr. Makhanya received a call stating his account would be reopened, but the R10,000 would be returned to me (Miss Zamandosi Cele, Account Number: ***). Instead, my account was blocked on November 2nd.

1. Unblock my account ***) immediately. 2. Return the R10,000 to my account. 3. Provide a clear explanation for the account closure and fund transfer issues. 4. Issue a formal apology for the inconvenience and distress caused.

I request prompt attention to this matter and resolution within the next 24 hours.

Regards Miss Zamandosi Cele