PM
Phumlani M

1 reviews | Active since Feb 2019

18 Feb 2019, 11:45

Capitec is a Bully

Hi It is with great disappointment that i had my account suspended over something that is clear as daylight. Ms L Khanyile transferred 500 into my account on the 27th of January on request of a lady by the name of Unathi Mshumpela an acquaintance of hers who had promised her a job somewhere. I have never met Ms L Khanyile however i did meet Ms Mshumpela who asked to receive some money through my account and stated that her mother wanted to send her money because she is a capitec banker can't send her instant money because capitec doesn't have such a facility so she opted to receive the money through someone who uses capitec and requested my capitec linked cellphone number which i gave her and also gave her my card for transacting and later collected my card from her. At the time Ms Mshumpela was in pietermaritzburg visiting her boyfriend who is a close friend of mine. I am disappointed at the fact that Ms Khanyile and Mshumpela engaged in an ******* transaction that resulted in my account being suspended not Ms Khanyile's account because she is the one who willingly decided to pay Ms Mshumpela for a Job knowing well that it is ******* to do so. The recipient of the bribe was never myself although my account was used without my knowledge of their dealings however it was used with my consent because i didn't suspect a thing. I suppose it's my trusting nature that made me an easy target for Ms Mshumpela. I feel sorry for Ms Khanyile to a certain extent but am livid over her conduct and the fact that Capitec without any consideration deciding to to suspend my account over this without looking at the facts.

I finally was able to acquire Ms Khanyile's contact numbers and called her to find out her side of the story before determining a way forward. Ms Khanyile informed me that she met Ms Mshumpela at her workplace in Johannesburg where she works as a nurse and exchanged contact numbers and she also gave Ms Mshumpela her curriculum vitae which she promised to use to source her a better job as she doesn't get enough where she works since she is under an employment agency and that left her without money at the end of the day. She further told me that she and Ms Mshumpela developed some kind of a friendship and that was when Ms Mshumpela called her to tell her that she has found her a job and the lady processing her CV wants a thousand rands with immediate effect so that she will get a job that pay in excess of R20 000 she didn't have have R1000 but had R500 and according to Ms Khanyile's Mshumpela agreed to receiving R500 and that was when i was approached by Ms Mshumpela to receive the money. It wasn't easy getting hold of Ms Khanyile but i succeeded in getting her side of the story and the fact that even the police turned her away as it is against the law to pay a bribe to solicit a job but offered to help her get her money back from Ms Mshumpela. According to Ms Khanyile she went to the bank to report the ordeal and play the victim because she thought that i could help her trace her friend Ms Mshumpela so that she may recover her monies. My account number is ********** 908 The bank is in possession of Ms Khanyile's number i request that they contact Ms L Khanyile to get the truth and in that process lift the lock on my account.

0
Replies (1)
Capitec Bank
Capitec Bank's reply19 Feb 2019, 10:09
Official
I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank 

Best regards,