CAPITEC is a big ****

In december 2024 I made myself a cash send removing the money from my account R2900 to avoid temptations as I got this once off job. Just before Christmas I went to a working atm,when I tried to collect my cash send the atm returned a slip which said voucher unredemable, ok I tried again n got the same response, it was on Friday. On Tuesday I went to the bank and the bank told me that the money came out 6 minutes after I left the atm, and that if the atm made a mistake id b refunded, 21 working days later I returned to find out how the investigation went, I was then told that the atm was hacked and that I wouldn’t be getting a cent back, the teller assistant was there the whole time while we were in line, when and how was the ATM hacked? To this day my Capitec app isn’t working and Capitec failed to restore it. Capitec is a ****, I am unemployed with two children I need that money. How is it my fault that atm’s are hacked under supervision. CAPITEC I want my money!! Guys please beware of Capitec they are slowing ****ming us out of our hard earned money.