Capitec is a bank that protects **********!Cheap fees, No service..Your money IS NOT SAFE HERE

I was held at gun point to transfer an amount of more than 70k to different accounts, as soon as the money cleared, it was withdrawn out, I called the call center to freeze my accounts and cancel my card however this was not done, they notified me that there was still 25k available in one of the accounts as they reached their limit and could not draw it out, i was told the will freeze it, i have opened up a case, supp**** all the required info to Capitec, but to my surprise the ********* called Capitec and advised them to release the funds as it belongs to them, Never in my life did i think its so easy to de***** people with the assistance of a bank!!

Capitec now wants me to get a court order to get my own money bac****!

How is our money safe with this bank?

Below is all my communication with this pathetic bank.

Good Day Zainab Today is the 28th of August, after submitting my complaint on the 21st, I have received no response, not even a courtesy call from someone at Capitec, acknowledging that my complaint is being investigated. If I do not receive a response within the next two business days, it will become apparent to me that my case is of no importance to Capitec, I will then refer the matter to the Banking Ombudsman. My contact number is 06**1540**

Regards

From: Client Care Centre (Business Support Centre) ********** Sent: Tuesday, August 22, 2017 3:06 PM Subject: RE: Capitec Bank - Complaint - Incident ********** 4

Good day Thank you for bringing this matter to my attention. Please accept my sincerest apologies for the bad experience you had when corresponding with our Forensics Team. I would like to assure you that Capitec Bank strives to deliver excellent service to all clients, and that it is constantly being impressed upon our staff to promote and protect the interests of our clients. I have forwarded your complaint to the relevant role players so that your complaint can be addressed and resolved. Kind regards Zainab Varind Agent: Service Admin BSC: Service Admin T +27 86 ********** F +27 21 ********** M +27 00 ********** GPS 33°54’3.7” S 18°37’27.1” E BSE Building, 89 Voortrekker Road, Bellville 7535 PO Box 12451, Die Boord, Stellenbosch 7613 capitecbank.co.za Sent: 21 August 2017 10:13 AM To: ********** Subject: - Customer complaint

Good Day

On the 26 July 2017, I was de*****ed, I immediately contacted Capitec requesting them to cancel my card and block my account. I waited in vain for someone to contact me, I eventually decided to go to the branch in Southdale, to my utter disappointment and shock, my account was never blocked and neither was my card cancelled. The manager said she will look into it and I gave Capitec the benefit of the doubt. I was contacted by your so called forensic team member Riaan Strydom who requested details of the case and the investigating officer, never in my life was I treated with such disregard that he made me feel as if I was at fault. He lacks professionalism and he is ****** and he does not know the meaning of customer service. Whatever he asked me I sent to him, requesting that he please acknowledge receipt of the information, he never responds. When I called him, he said that the ********** said that the money was paid to them and that I had made previous payments to them, please look at my payment history, I don’t know these individuals, if Riaan knew his job he would have checked first before taking the word of a *********. I told him that the ********** must then meet with me and the investigating officer at the police station, surely they have to prove ownership of funds? To date, I have heard nothing from anyone at Capitec, I always believed that Capitec cared about its clients, you may have affordable accounts and cheaper fees, but our money is not safe with Capitec. If I receive no response from you, I will lodge my complaint on Hellopeter and then I’m taking my case to the Banking Ombudsman, you cannot treat your loyal customers as if they are nothing. Regards