Capitec is a **** bank since 25000 vanished with no feedback

Since I reported a wrong payment with Capitec on the 12th of August now us doing a month tomorrow since I reported I haven't found any feedback from Capitec till this very day. All they tell me is they are working on my case and thanking me for my pi patience.

I took initiative to contact the recipient bank which is discovery since I am also their client. They haven't received anything from Capitec since they asked for CQLS case number for thier Payments Team to investigate but Capitec did not even respond to my email requesting this. I have seen multiple number of complains about monies disappearing from Capitec I tell you one day we are going to waje up with Capitec having vanished with our monies. I am going to switch my salary because we are dealing with a useless bank that acts as if is a stokvel....dince I reported my case my app also acts up sometimes it refuses to open saying it doesn't recognize the application. Most of the time it says verifying then updates but struggles to open.