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Ryanne M

1 reviews | Active since Oct 2010

29 Feb 2024, 08:45

Capitec is a ****** bank!

On Monday 26 February, I’ve received a payment from a Capitec customer to by Capitec account, and a hold was placed on the funds due to Capitec’s ***** department picking up irregular payments made by the sender. The sender needed to go into a branch to be authenticated and to authorise these payments. Which was done on 27 February. The sender provided me with a proof of payment and the incident number. Ever since I’ve made over 3 hours’s worth of calls to Capitec, been sent from pillar to post and the issue hasn’t been resolved. I’ve received conflicting information from each call centre agent that I’ve spoken to. Yesterday my last call to Capitec I was informed that I need to mail the proof of payment to the ***** department. Ironically enough all payments made by the sender have been processed, and I’m the only one that is still waiting for hold to be released for my payment, and I’m the only recipient that is white. Capitec is a ****** bank!

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Ryanne M's update01 Mar 2024, 10:48
Reviewer Update
It’s been 5 days and nothing has been resolved! Your call centre is beyond *********** and illiterate. Everytime I call in, I get transferred from pillar to post, and it’s as if the call centre agent can’t read the notes on your system. Your client services department says it’s a ***** department issue, and your ***** department says it’s a client service issue. I even went into the bank, where the “banker” called the team leader Siya and he said it’s not his problem I must wait in the que. I was in the branch for over 2 hours and nothing was resolved!!! Funny how the African clients that were in the que after me were assisted and the same issue for them was resolved!! So just because I’m not African the hold on my funds has not been resolved! Capitec is a ****** bank that only cater for African clients! I’ll be escalating this matter to the FAIS Ombudsman and closing my accounts with this useless bank!!!