Capitec is a bad bank and has the worst ***** department and customer service

please help..Capitec put my account a hold on my account for alleged ***** till today they have not contacted me or send an email let alone an sms.I received R55500 ( they asked for proof of payment which was sent on the 20th at 8:47to *****@capitec.co.za) to date no feedback that the proof has been received.

I called numerous times being told different stories even spoke to a TEAM LEADER who goes by the name of MPUMI and refused to give his surname he said he will look into the matter to date he has gone missing.

spoke to prudence Mkhwa**** she said straight she does not know what is going on with the account

I called again they said they are waiting for FNB to respond to the emai,i called again they said the hold will be removed in 48hours I called again they said they why did I transfer money in to my absa cheque account advised the i was paying funeral bills,I called again they then said they will get back to me it is now 10:00

now they want a case number that I dont have they never send me anything to date.spoke to ***** monitoring and they said PALESA who is on leave is the one handling my account and they cannot help

my Id number is *** and Capitec account number is *** can they just release my funds and i leave the bank I do not want to want to do business with them anymore the service is horrible and the customer service.

now i called again and was advised to go the branch and i must be verified on the biometric system then they must call *** case ***4

when i went to the branch on the 20th they said I must call on the app now i must go to the Branch again,,but this time I dont want anything to do with Capitec,

please help me with getting my money back and to close the account

now when I