Capitec is a **** and ***** bank they are robbing us our hard earned cash daylight

ATM froze with my card inside and had to stop my card on the app, today had to go and replace my card which was only 2 or 3 month old. I was charged R70 for the card replacement which I feel it’s ***** from Capitec , the card was still new and working sharp and their ATM decided to freeze with my card inside then it rebooted and didn’t take out my card. I’m just wondering, how many people does it happen to them and when replacing a card you get charged it’s a **** which is done by capitec and I won’t pay a card wichwas taken by an ATM. The consultant told me that they will have to charge me even after explaining to him what happened because he tell me they don’t have proof that the card was right and why it was taken by the ATM. I think they are doing this deliberate to generate income for them as a bank and it’s wrong it’s our hard earned cash that they are robbing us. I won’t keep quite until I get my money and if it means I change banks so be it. We supporting black empowerment but they failing us as a local bank and pray people see them for who they are.