Capitec is a ****

Long ago I had an account with Capitec and the account was blocked in 2015 and I was never told why. Now I forgot to change the account on my SARS account, when I did my returns the money was paid into Capitec on the 6th of July.

Now Capitec is refusing to pay back my Sars refunds, they keep sending me up and down and asking me security questions about the account I last used in 2015 while I dont even remember the cellphone number etc. Can I just get my money and you keep your account.

I am asking myself why is the account even still accepting money/ active and they have blocked it.