Capitec is a *****

Capitec froze my account 2016 with my money... I went to the bank to query about it.. Was told that ***** division is going to into it.. 8 years later my account is still frozen.. Where is the fairness in that.. I have been trying to get it sorted from the past week.. Being taken from pillar to post... The last straw being told that my account has been inactive for a long time.. That why it was closed.. Like seriously who can just leave money in their account without using it if I had access to it.. Capitec release my money.