Capitec is a ****

I checked the status of my case (***7) today, and it indicates that a solution was sent to me on 6 October. However, I have been checking my emails regularly and have not received any correspondence regarding this matter. I also tried reinstalling and logging into my Capitec app, but there is still no update or message related to the case — in fact, I am not even able to log in.

Please confirm whether the email was successfully sent, and if possible, kindly resend the resolution or provide a current update on the matter.

That said, I must also express my deep frustration. Since 2021, I have been repeatedly contacted by Capitec, directed from branch to branch, and asked for different documents each time. Despite all my cooperation and patience, the issue has never been resolved. I am now completely fed up with this ongoing and inefficient process.

I do not wish to visit any more branches or repeat the same procedures I have already completed multiple times. I simply want my money released, so that I can withdraw it and move to a bank that values and communicates properly with its clients.

Please also note that my contact details have changed:

WhatsApp: ***

Calls: ***

You may contact me during operating hours, but I request that all updates be sent in writing (via email or WhatsApp) so that I can maintain a clear record of communication, should escalation become necessary.

I expect the following from Capitec:

1. A clear written explanation of why my account was stopped and why I was not notified.

2. The exact steps Capitec will take to release my funds.

3. A definite timeline for full resolution, without requiring any further branch visits.

This matter has dragged on for far too long, and I expect an urgent resolution within the 10-day period stated in your customer complaint policy.