Capitec is a ****

I am rather disgusted and disappointed by the service I received when I visited a Capitec branch in Vosloorus earlier today.

Back in May on a particular day I just woke up and tried to use my Nedbank app as I always do and to my surprise my account was blocked, tried to transfer funds from my cheque to my savings account and still with no luck. With a great shock I then proceeded to a nearest branch to find out what could be happening. I was advised that all my accounts were frozen and pending a ***** investigation which had been reported by Capitec. I did not understand any of this but I allowed time for the investigation to continue with the hope that it would soon be completed, since then I have been contacting Nedbank to find out the outcome or any feedback on all this and was only advised that Nedbank cannot do anything about this and that I needed to go to Capitec directly for further assistance.

I then went to Capitec with information that my bank provided to me that was detailed enough to get assistance, apparently my account was blocked and I am listed on SAFPS because there is someone who had transferred cash from a Capitec account to my Nedbank account. I only was told this and the bad service I got today at Capitec branch Chris Hani crossing was the worst, I was taken back and forth with no remorse, nor was I given advised on what needs to be done... I was taken to different departments and every single person I spoke to didn't seem to know what they were doing and as a result after sitting there the whole day I was told to come back tomorrow... Such a horrible customer service I received and I am out of words I need advise and assistance.. There has to be a way foward, the person assigned to handle this case as I'm listed is out of reach, their number is not working and they don't even bother to reply to my emails.. I'm honestly disgusted... Help please... My life is stuck